IT Support Fundamentals

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About Course

Objective: This course provides a foundational understanding of IT support, covering essential technical skills and troubleshooting techniques. You’ll learn how to diagnose and resolve hardware, software, and network issues, as well as best practices for customer service in an IT support role. The course also introduces key concepts in operating systems, cybersecurity, and cloud computing

What Will You Learn?

  • Basics of computer hardware, software, and operating systems
  • Troubleshooting and problem-solving techniques for IT support
  • Networking fundamentals, including IP addressing and Wi-Fi troubleshooting
  • Introduction to cybersecurity and data protection
  • Customer service and communication skills for IT support roles
  • Using remote support tools and ticketing systems
  • Introduction to cloud computing and virtualization

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